City of Gahanna

200 South Hamilton
Gahanna, OH 43230

(614) 342-4000
(614) 342-4100 Fax

Hours of Operation
8:00 AM - 5:00 PM M-F

Article Details

City to Launch New Online Platform to Improve Customer Experience

Beginning December 21, 2016, building contractors and residents will now be able to apply on online for their annual home improvement, roofing, signs, fences, HVAC, electrical, plumbing and gas piping contractor registrations.

"We are excited to launch the first phase of this project,” said Gahanna City Engineer Rob Priestas. “The new software will enhance customer service for our residents and contractors by allowing them the option to apply online instead of having to apply in person.”

In addition to improving the customer experience, the new platform will streamline the permit review process and assist staff with improving the efficiency of processing applications and requests.

"Earlier this year, we relocated Building and Zoning to the first floor of City Hall where it became a division of the Service Department to better serve the needs of our customers,” said Gahanna Mayor Tom Kneeland. “This new online platform is the next phase in our goal to provide the high level of customer service that our citizens have come to expect.”

Once the first phase of the software has been implemented, the second phase of the project is expected to launch by the end of January 2017 and will allow residents and contractors to apply, pay for, and obtain permits and registrations online.

Contractors wishing to obtain registration as a water and sewer installer must still contact the Utility division at 614.342.4440 to apply and obtain their registrations.

To access the online registration for the building division click here. For additional questions or for more information contact the City of Gahanna Building Department at 614.342.4010.