Finance Department

200 South Hamilton
Gahanna, OH 43230

(614) 342-4060

Hours of Operation
8:00 AM - 5:00 PM M-F


The Administration and City Council  have partnered in a collaborative process to develop consensus on a plan for long-term sustainability for the community.  Together, the Administration and Council are building consensus on a plan for long-term sustainable operations and investments.  

As a part of this process, the City used a Lean Six Sigma tool called a SIPOC to identify the various outputs that are desired by Council, the Administration and the public, and the steps that the group should take to develop them.  SIPOC stands for Suppliers, Inputs, Process, Outputs, Customers.  The diagram below shows the output of the SIPOC exercise:

As a part of the process outlined in the SIPOC, several working documents have been created which are available below:



Discussion Questions

Sustainable Operating Model