Frequently Asked Questions

The Utility Billing Division generates bills between the 10th and 15th of each month. Bills are mailed and made available on-line.  Residents have 30 days to pay their current charges based on the bill date printed on the bill. Each bill includes charges for water, sanitary sewer, stormwater, and refuse collection including recycling and yard waste.

All water meter readings are actual, except in cases where our water meter has lost connection.  These lost connections are identified and corrected each month.

The City offers automatic deduction from a bank account for payment of utility bills. If you are interested in signing up for automatic deduction, please contact the Department of Public Service, Utility Billing Division at 614-342-4440 for more information.

Automatic Withdrawal Form (PDF)

The City is mindful of the rising costs of public utilities including water and sewer. In an effort to aid those in need, Gahanna offers discounts to eligible residents on their water and sewer charges. Actual savings will be based on usage. Please contact the Department of Public Service, Utility Billing Division at 614-342-4440 for more information.

Low-income Assistance Application

Residents age 60 and over who are the head of household may sign up to receive a discount on the trash portion of their bill. Sign up by bringing your driver's license or other official ID to the Department of Public Service and Engineering, Utility Billing Division office at City Hall. For details, please contact the Department of Public Service and Engineering, Utility Billing Division at 614-342-4440.